Last Updated: December 21, 2025
At A Gift Lab, we take pride in curating high-quality gift sets to make every occasion special. We understand that sometimes issues may arise, and this policy explains our approach to returns, refunds, and replacements. Please read carefully before making a purchase.
1. General Policy
All gift set sales are final. Due to the nature of the items included in our gift sets, including perishable or customized components, we do not normally accept returns, exchanges, or issue refunds.
However, we allow returns or replacement requests under certain circumstances, such as:
Defective or damaged items
Missing items from your order
All requests must be made within 7 days of receiving your order.
2. Eligibility for Returns
To be eligible for a return or replacement:
Items must be unused and unworn, with all original tags attached.
Items must be returned in their original packaging.
A copy of the invoice or proof of purchase is required.
Personalized or customized items, including engraved or specially prepared items, are not eligible for return or refund.
Please inspect your order carefully upon delivery and report any issues as soon as possible.
3. Requesting a Return or Replacement
To request a return or replacement:
Contact us within 7 days of receiving your order via:
Email: agiftlab.official@gmail.com
WhatsApp: +6014-962 8239
Provide:
Your order number or invoice
Details of the issue (e.g., defect, missing items)
Clear photos of the affected item(s)
We will review your request and provide instructions on how to proceed.
4. Return Shipping
Customers are responsible for the shipping costs associated with returning items.
Items returned without prior approval will not be accepted.
We recommend using a trackable shipping method to ensure the safe return of your item(s).
5. Inspection & Approval
Upon receiving your returned item, we will inspect it to confirm the issue. We will notify you via email regarding:
Approval of the return and next steps for replacement or refund
Rejection of the return, with explanation
Please note that shipping costs are non-refundable, even if your item is approved for a refund.
6. Refunds
If a refund is approved:
Refunds will be processed using the original payment method.
Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial refunds may be issued if only part of the order is eligible for return or replacement.
7. Replacements
If a replacement is approved:
We will ship a replacement item at no additional cost.
Delivery timelines for replacements may vary depending on product availability.
8. Non-Returnable Items
The following items are not eligible for return, refund, or replacement:
Personalized or customized items (e.g., engraved gifts, bespoke sets)
Items damaged due to misuse, improper handling, or accidents
Minor differences in color, packaging, or presentation that do not affect functionality
9. Contact Us
If you have any questions or need assistance regarding our Return & Refund Policy, please reach out to us:
Phone: +6014-962 8239
Email: agiftlab.official@gmail.com
Instagram: @agiftlab
Our team is happy to assist and ensure your experience with A Gift Lab is smooth and enjoyable.